AA Consultancy

Improving hotel and hospitality standards

Raise your standards with AA Consultancy 

Many years of experience and expertise has taught us that establishments can benefit greatly from a professional hotel guest or a fresh pair of eyes. Think of us as a critical friend. It can be tough to navigate guest feedback and get to the root of what it is that will make all the difference to your guests.

From highlighting areas of improvement to advising on how to reduce your energy bill or maximise revenues, we can offer best practice and valuable fresh ideas for your business. Always carried out by trained and experienced AA inspectors, our Mystery Guest visits and audits are unbiased, comprehensive and can deliver the information needed to make meaningful change. We can test any aspect of your customer contact from a call centre test to spa experience or food standards.

So, whether you're looking to refine a specific area of your business or raise the overall standards, we’d love to work with you and your employees to achieve your goals.

Get in touch for a quote

We offer a range of consultancy services

Mystery Guest visit

Unbiased insight into a stay at your hotel

Gap visit

Recommendations without risk

Menu tasting assessment

Find out if your food meets Rosette standards

Visit upgrade

Benefit from a full overnight inspection

Telephone audit

Learn how your team handles incoming calls

Spa audit

Make the most of your spa facilities

Discover more about AA assessments