How are AA serviced accommodations rated?


Common Quality Standards

We assess and rate accommodation under a set of standards agreed by the UK tourist authorities – Common Quality Standards are the basis for the inspections that take place.

Serviced accommodation star rating

Ranging from 1 to 5, star ratings denote the standard of quality for self-catering.

★ Minimum quality requirements for cleanliness, maintenance, fixtures, fittings, and furnishings. Items provided are adequate and functional, all in working order, and are fit for the purpose intended.

★ ★ A good standard of quality overall is required. Improved coordination and use of space, and a wider range of items provided.

★ ★ ★ Detailed evidence of care and external maintenance. A good provision of local information and additional recreational items. Well-finished fittings and decor and a kitchen well-stocked with cookware, crockery, cutlery and utensils.

★ ★ ★ ★ Very good to excellent standards throughout, with high quality coordinated furniture, fixtures and fittings. Ample space with well-planned layout of furniture; high quality and very good range of kitchen equipment.

★ ★ ★ ★ ★ Exceptional and outstanding levels of comfort throughout, with an excellent range of items. High quality furniture with striking interior design. An excellent range of kitchen appliances, cookware, crockery, cutlery and utensils, all in pristine condition.

Serviced accommodation criteria

This is living accommodation for fixed-term rental for leisure and business purposes. Usually the letting term is 1 week, with shorter or longer stays possible. To be appointed by the AA, properties are required to undergo a quality-based assessment.

Read the AA serviced accommodation quality standards

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